Articles

EventsManager Section

• A triggered processing rule set to action 'Ignore the event' causes processing logic to crash

  Versions / Builds Affected20120214 (SR1) StatusResolved Problem SummaryWhen a processing rule that is configured with the action 'Ignore the event' and it is triggered, will cause a crash of the proce...

• Error: '1219 Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed'

  Overview   Sometimes, the debug logs indicate that a server is unable to open a connection to the server with the following Windows Networking error: 1219 Multiple connections to a server or shared re...

• Creating New Rules From Existing Events

  Overview You may need to create a custom processing rule to apply specific actions (e.g., ignore, archive, send alerts, etc.) to all events with the same Event ID.   Solution From Events Browser, loca...

• Events Browser doesn't load events/logs or "failed to connect to database" appears

  Overview You may encounter an issue where no events/logs are displayed in the EventsBrowser, event collection is not running, or the error message failed to connect to database appears. The page stays...

• Detailed Information Is Missing for Events

  Overview You are selecting a record in Events Browser but the Event description field on the right-side pane does not show any details; the following message is displayed instead: No event selected Th...

• EventsManager Is Stuck in "getting data" Status When Filtering For a Specific Event ID

  Overview You are trying to find logs for specific Event ID but no data is loaded. This issue may happen when there is a database issue and no logs are displayed in Events Browser.   Solution Follow th...

• Account Used To Run EventsManager Services Is Being Locked

  Overview You may face an issue that administrator account that is used to run EventsManager is being locked / blocked repeatedly. Error message: Unlock account. This account is currently locked out on...

• Is GFI EventsManager version 13 compatible with Windows Server 2016?

  Overview This article answers the question of GFI EventsManager version 13 compatibility with Windows Server 2016.   Information EventsManager 13 is compatible with Windows Server 2016. More informati...

• Event logs are not being collected

  Overview You may encounter an issue where event logs are not being collected by EventsManager. This article outlines the solution steps to resolve this issue.  Solution 1. Please test whether the even...

• Editing a Processing Rule Clears the 'Log Names' Setting

  Overview After editing and saving an event processing rule, the setting event logs / log names might get cleared. Environment EventsManager 2012 SR1 build 20120214 Root Cause This error occurs when a ...