Overview

The Job Activity is empty and does not capture events on GFI EventsManager 13.2 console. The debug logs show the following errors:

error, plstatus.dll, ProcessReceivedMessages, Failed to get messages from monitorop: The maximum message size quota for incoming messages (65536) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element. 
2017-09-01, 15:14:03, 252, 0, 1630, 18d8, error, plstatus.dll, ProcessReceivedMessages, Stack trace is: 
at GFILog.LogError(String message, Object[] args) 
at EventsManagerStatus.EventsManagerStatusView.ProcessReceivedMessages() 
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

Root Cause

The plstatus.dll file had a defect while managing some exceptions.

Resolution

1. Close the GFI EventsManager GUI.
2. Stop the GFI EventsManager and GFI EventsManager Monitor Services.
3. Download the patch and make sure it is unblocked.
   • After you download the zip file, right click on the zip file > go to Properties > on the general tab select Unblock and apply. If you do not see the unblock option, you can proceed to the next step. 
4. Rename the current C:\Program Files (x86)\GFI\EventsManager13\plstatus.dll to C:\Program Files (x86)\GFI\EventsManager13\plstatus.dll.old
5. Copy the downloaded file to C:\Program Files (x86)\GFI\EventsManager13\
6. Start the GFI EventsManager and GFI EventsManager Monitor Services.
7. Open the GUI.