Overview

The last lines of reports are cut when exporting reports to PDF, like in the example below:

Environment

• All versions of GFI EventsManager

Root Cause

The original PDF Exporter is out-of-date and needs to be replaced.

Resolution

1. Download the new version of the PDF Exporter (right-click and Save link as... if the download didn't start).
2. Right-click the downloaded zip file and check Properties. In the General tab, ensure that it is not blocked by Windows Download Security.
3. Click Unblock if it exists.
4. Stop all GFI EventsManager services and close the interface.
5. Navigate to GFI EventsManager directory\wkhtmltopdf.
6. Save a copy of wkhtmltopdf.exe in a backup folder.
7. Replace wkhtmltopdf.exe with the file from the zip file.
8. Restart the services.

If you get the error message: “The program can’t start because MSVCR120.dll is missing from your computer” it is because the machine does not have the 2013 Visual C++ Redistributable installed. As the new PDFExporter version was installed by manually copying the executable, any dependencies were not automatically installed.

You can download and install this from the Microsoft website: https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-160 (scroll down to the Visual Studio 2013 (VC++ 12.0) section:

Note: Since wkhtmltopdf.exe is a 32-bit executable, please install the X86 redistributable.