Alexandr Oliynyk
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Articles
Recent activity by Alexandr Oliynyk-
Error: "Forbidden Invalid authenticity token" When Logging In To Support Portal
Overview You are unable to log in to the support portal, encountering the following message:ForbiddenInvalid authenticity token Solution This issue may occur because 3rd-party cookies are bein...
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How To Migrate EventsManager To Windows Server 2016?
Overview You are upgrading to Windows Server 2016 and want to know how to install EventsManager on the new server, and which version is compatible with Windows 2016. Solution EventsManager is com...
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EventsManager Crashes Repeatedly
Overview You may face an issue that EventsManager crashes randomly (e.g., every day), displaying the following error:EventsManager has stopped workingA problem caused the program to stop working co...
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Disk Space Is Filling Up When Purging Old Events
Overview You are trying to purge unnecessary records to free up some space, but the drive runs out of free space during this process. This issue happens because EventsManager creates temporary file...
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License Has Expired
Overview Your encounter a message that your license has expired in EventsManager and you are not able to use the application as it is locked. You are not sure how to renew the license as the produc...
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Events Browser doesn't load events/logs or "failed to connect to database" appears
Overview You may encounter an issue where no events/logs are displayed in the EventsBrowser, event collection is not running, or the error message "failed to connect to database" appears. The page ...
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Account Used To Run EventsManager Services Is Being Locked
Overview You may face an issue that administrator account that is used to run EventsManager is being locked / blocked repeatedly. Error message: Unlock account. This account is currently locked out...
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Detailed Information Is Missing for Events
Overview You are selecting a record in Events Browser but the Event description field on the right-side pane does not show any details; the following message is displayed instead:No event selected ...
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Creating New Rules From Existing Events
Overview You may need to create a custom processing rule to apply specific actions (e.g., ignore, archive, send alerts, etc.) to all events with the same Event ID. Solution From Events Browser,...
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EventsManager Is Stuck in "getting data" Status When Filtering For a Specific Event ID
Overview You are trying to find logs for specific Event ID but no data is loaded. This issue may happen when there is a database issue and no logs are displayed in Events Browser. Solution Foll...