Esmproc.exe is randomly crashing with faulting module: crypt32.dll

Versions / Builds Affected

EventsManager 2013

Status

Open

Problem Summary

Esmproc.exe is randomly crashing when collecting specific events from the Directory Services. The faulting module refers to CRYPT32.dll

TT / JIRAID

317

How to Identify

If you are affected but this behavior, you will be able to find the following events in the Event Viewer: Event ID 1000 Faulting application esmproc.exe, version 13.0.0.0, time stamp 0x50f6b519, faulting module CRYPT32.dll, version 6.0.6002.18643, time stamp 0x4fc9593d, exception code 0xc0000005, fault offset 0x0000c4f7, process id 0x%9, application start time 0x%10. .... Event ID 1026 Application: esmproc.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException ....

Workaround / Fix Details

Download and apply the patch: http://ftp.gfisoftware.com/patches/ESM2013/20130606/20130625_ESM2013SR1_PATCH_00.zip. The fix will be available soon via Auto Updates.

Required Actions

Attach the article to the case and apply the workaround.