Phone Lines icon GFI Support Home

Articles in this section

See more

Increase/decrease priority functions do not work properly when trying to arrange processing rules folders

Author: Luis Fernandes Updated

Versions / Builds Affected

EventsManager 2012 and 2013

Status

Resolved

Problem Summary

Increase/decrease priority functions do not work properly when trying to arrange processing rules folders.

TT / JIRAID

TT79

How to Identify

The increase and decrease of the folders does not move folders as expected. The folders are moved to the end of the list or the position is not saved when switching the view mode. IMPORTANT: This only refers to the root folders and NOT rules.

Workaround / Fix Details

This issue has been improved in EventsManager 2013 but still failing on the root folders.

Required Actions

Inform the customer and escalate to PSG.