Overview
When uninstalling ESM2012 GOLD, then installing SR1 via the installer kit into the same folder, the data folder is overwritten. Customers should not perform an upgrade this way.
Environment
EventsManager 2012 SR1 build 20120214
Root Cause
The configuration can be lost if a customer performs the following steps:
- Uninstall ESM2012 GOLD. This leaves the data folder containing the configuration and probably events behind.
- Install SR1 via the installer kit into the same installation folder. This will overwrite the existing data folder.
Note:
- This does only occur if the customer uninstalls ESM2012 GOLD manually.
- The flow outlined above should not be performed by a customer in the first place. Customers should run the SR1 installer kit while ESM2012 GOLD is still installed.
Resolution
Restore the data folder from a backup. The SR2 installer kit will consider the above situation and avoid it.