Overview
The list of reports is suddenly blank and all report definitions are lost. From the Console under the Reporting tab, the list on the top left corner under Reports: is blank.
This article provides the resolution for the issue described above.
Environment
ESM2012 GOLD-20111130 + SR1-20120214
Resolution
The patch AutoUpdate 20120307_ESM2012SR1_PATCH_00 addresses this issue.
Refer to the options below:
- As a workaround, if you have a backup of
C:\Program Files (x86)\GFI\EventsManager2012\Data\Reports\ReportsHeader.xml, restore it. - Otherwise, get a copy of a fresh installation and install it.
Note: Avoid the report scheduling option: Recurrence pattern: - Monthly - Day X of every Y month(s).
Notes:
- It is recommended to update to at least ESM2012 SR1 build 20120214.
- Ensure that the AutoUpdate 20120307_ESM2012SR1_PATCH_00 is applied.