Scheduled report recurrence pattern 'Monthly / The X Y of every Z month(s)' causes esmmgr.exe to hang

Versions / Builds Affected

EventsManager 2012 SR1 20120214

Status

Resolved

Problem Summary

When esmmgr.exe checks if scheduled reports are to be generated it will hang when a scheduled report is set to use the recurrence pattern 'Monthly / The X Y of every Z month(s)'. esmmgr.exe will use a high amount of CPU and it won't handle any further act

TT / JIRAID

ESM-65

How to Identify

Check esmmgr* and see that it hangs. The 'RunReports' module should loop every 5sec or so. You would see that it hangs and does not log any further lines: 2012-03-15, 07:46:58, 933, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Processing Failed Logons 2012-03-15, 07:46:58, 933, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Checking if schedule is enabled. 2012-03-15, 07:46:58, 943, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Next gen date is 3/16/2012 7:10:00 AM 2012-03-15, 07:46:58, 943, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Processing VPN Access For Yesterday 2012-03-15, 07:46:58, 943, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Checking if schedule is enabled. 2012-03-15, 07:46:58, 943, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Next gen date is 3/15/2012 7:50:00 AM 2012-03-15, 07:46:58, 943, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Processing VPN Access For Last Month 2012-03-15, 07:46:58, 943, 9, 19f0, 35b0, info, esmmgr.exe, RunReports, Checking if schedule is enabled. In this case look up the last report mentioned (VPN Access For Last Month) and check if the recurrence pattern 'Monthly / The X Y of every Z month(s)' is used.

Workaround / Fix Details

Apply: http://ftp.gfisoftware.com/patches/ESM2012/20120214/20120518_ESM2012SR1_PATCH_01.zip

Required Actions

Apply noted patch