Versions / Builds Affected
EventsManager 2012 SR1 20120214Status
ResolvedProblem Summary
EventsManager cannot handle ..\EventsManager2012\Data\Operational\Dashboard\cache.sdf growing larger than 256MB.TT / JIRAID
ESM-51How to Identify
cache.sdf holds temporary data that is used to display the graphs in the General Status page. This database holds only data covering the last 7 days. Older data is purged.
Symptoms:
- the General Status graphs are empty
- esmui.exe uses a lot of CPU
- this can even lead to service crashes
Logs:
2012-02-16, 10:11:21, 320, 0, ef0, 1148, error, EvtMgrs.dll, MaintainCaches, ERROR: unexpected maintaining cache, error: The database file is larger than the configured maximum database size. This setting takes effect on the first concurrent database connection only. [ Required Max Database Size (in MB; 0 if unknown) = 257 ],
2012-02-16, 09:54:42, 729, 3, c84, 11ac, warning, plstatus.dll, LoadData, load chart: The database file is larger than the configured maximum database size. This setting takes effect on the first concurrent database connection only. [ Required Max Database Size (in MB; 0 if unknown) = 257 ]Workaround / Fix Details
The following AutoUpdate addresses this issue:
Patch ID: 20120315
File Name: 20120315_ESM2012SR1_PATCH_00.cabRequired Actions
Apply AutoUpdate